Customer support and success plan
With this addon, support is available through phone (during business hours), email and on-call after hours (for urgent issues only).
A customer support and success plan ensures you get the best return on investment.
Also with this addon, we provide a discounted hourly rate for training, guidance, helpdesk Q&A and one-on-one or one-on-many remote desktop support. Best of all, your questions get answered quicker.
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With a success plan |
Without |
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| Support method |
Phone |
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Email |
Email |
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Helpdesk tickets |
Helpdesk tickets |
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| Support hours (NZ time GMT+12) |
9am to 6pm |
9am to 5pm |
| After hour on-call (after hour rates apply) |
Urgent issues only |
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| Initial response during business hours |
16 hours |
48 hours |
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| On-site training and support - Auckland area only and charged at hourly rate |
On request |
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| Extra training, extended support or customisations |
Discounted project hourly rates |
Standard hourly rates |
