How to do a purchase return - foundational

There are two ways to create a purchase return:

1. Go to the bills page (in Purchases menu), find and click to view a bill, then:

• Tick the line items to be credited
• Click Actions
• Choose Create purchase return

2. Or, create a normal purchase order, for the return, enter a negative quantity for the returning products

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After the return is created:

• Process the return like a normal PO
• Click Return from the PO entry page
• Click "Confirm return"
• After that, the products will be taken out of stock
• If the PO return is a local currency order, then after confirming the return, the system creates a supplier credit note
• For overseas PO returns:
  • Go to "Received awaiting bill"
  • Open the PO return
  • Then click "Create bill" to finalise the credit note

To copy a purchase order

• Go to Purchase orders
• Search for the PO to be copied
• Open it
• Click Copy (or from the "more" dropdown menu, click Copy)

Credit note allocation on Xero:

The standard process is that once a supplier bill has been created or sent to Xero, any reversal is handled by creating a supplier return / credit note in Zeablue and synchronising it to Xero.  The bill shouldn't be voided as the credit note can then be allocated against it in Xero, with the allocation subsequently imported back into Zeablue.  As a result, both documents are balanced to zero while maintaining a complete audit trail of the transaction history in corresponding to the actual stock movement or transaction.  This applies to partial credits as well.