How can I refund a paid deposit?

To refund a deposit (prepayment) on a sales order:

1. Go to Sales, then select Sales order.
2. Open the sales order by clicking on it.
3. Click More (dropdown list) and select Prepay order.
4. Enter the negative dollar amount (e.g. -100.00) to reverse a prepayment.

To refund a cancelled sales order:

1. Go to Sales, then select Sales orders.
2. Open the cancelled sales order by searching and clicking on it.
3. Click Refund.