How to reverse payment made on a sales order
Depending on the order's status, there are two ways to reverse a payment that was applied wrongly.
1. Status: Draft, Confirmed, Quote, Partfulfilled
- Go to Sales menu > Sales orders
- Search and open the order
- Click "more"
- Click "Prepay order"
- Enter a negative amount to pay
- After that, order's prepayment amount will be reduced
2. Status: Finalised
After the order has been finalise, the payment must be reversed from its finalised invoice:
- Go to Sales menu > Invoices & credits
- Search and open the invoice
- Click "Actions"
- Click "Pay invoice"
- Enter a negative amount to pay
- After that, the invoice's payment amount will be reduced, and the next time when viewing the sales order, it will show the updated invoice payment amount.
