What is the Customer Support and Success plan?
Our Customer Support and Success plan offers priority support through:
- Phone support during business hours
- Email support
- On-call after hours support for urgent issues only
You'll also receive a discounted hourly rate for training, guidance, helpdesk Q&A, and one-on-one or group remote desktop support.
Best of all, your questions get answered faster.
With this addon, you'll get the best return-on-investment.
| |
With a success plan |
Without |
| Support method |
Phone |
❌ |
| |
Email |
Email |
| |
Helpdesk tickets |
Helpdesk tickets |
Support hours
(NZ time GMT+12) |
9am to 6pm |
9am to 5pm |
After hour on-call
After hour rates apply |
Urgent issues only |
❌ |
| Initial response during business hours |
16 hours |
48 hours |
On-site training and support
Auckland area only and charged at an hourly rate |
On request |
❌ |
| Extra training, extended support, or customisations |
Discounted project hourly rates |
Standard hourly rates |
