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WooCommerce


FAQ

How to convert a single variation product into a multi-variant product?

Step 1:

Check to ensure each variation has variation options:

  • Edit the variation product
  • Click "Variations" on the left
  • Click "Edit variants"
  • Enter and add the options respectively. For example: size or colour
  • Ensure each set of options are unique in all of the variations

 

Step 2:

Check if the variation product has already been sent to WooCommerce. If so, reset the API id for the variation product in order for the system to sync it into the grouped product on WooCommerce.

  • Go to Products menu > Channel feeds
  • Ensure "WooCommerce" is selected from the list of channels dropdown box
  • Search for the grouped product's description
  • Check in the "Notes" column (on the right) to see if any of the variations that have been sent to WooCommerce as "simple" products. A simple product on WooCommerce means it is a standalone product with no variations.
  • Tick the variations that has "simple" on the Notes column
  • Click "Reset API ID"
    • By doing this, the system will clear the "simple" product API id and re-sends the variation products into their grouped product on WooCommerce
  • See below for an example:

 

 

How to move a variation product into another list (group product)?

Step 1:

Transfer the variation product to another grouped product:

  • Edit the variation
  • Look to the left to check if this product is already belong to a grouped product that has more than 1 variations
    • If it has 1, it means this product has only got the one variation by itself
  • Click "Transfer to listing" (bottom right)
  • Search for the grouped product
  • Click "Confirm transfer"
  • This will result in:
    • The variation product is grouped together with the selected grouped product to form a multi-variant styled listing
    • If any, the variation product's image will be retained

 

Step 2:

Check to ensure each variation has variation options:

  • Edit the variation product
  • Click "Variations" on the left
  • Click "Edit variants"
  • Enter and add the options respectively. For example: size or colour
  • Ensure each set of options are unique in all of the variations

 

Step 3:

Check if the variation product has already been sent to WooCommerce. If so, reset the API id for the variation product in order for the system to sync it into the grouped product on WooCommerce.

  • Go to Products menu > Channel feeds
  • Ensure "WooCommerce" is selected from the list of channels dropdown box
  • Search for the grouped product's description
  • Check in the "Notes" column (on the right) to see if any of the variations that have been sent to WooCommerce as "simple" products. A simple product on WooCommerce means it is a standalone product with no variations.
  • Tick the variations that has "simple" on the Notes column
  • Click "Reset API ID"
    • By doing this, the system will clear the "simple" product API id and re-sends the variation products into their grouped product on WooCommerce
  • See below for an example:


If you have any questions, ask us by creating a help desk ticket.