Go Sweet Spot integration

Qblue Inventory integrates with Go Sweet Spot in the following ways:

• Send order shipping address details
• Request and download consignment number for the track & trace link
• Save the consignment cost onto the order for later analysis
• Enable webhook to receive track & trace messages directly from Go Sweet Spot

Integration setup

To establish the link to Go Sweet Spot, follow the steps below:

1. Click on your name initial avatar
2. Choose Integrations, then Go Sweet Spot
3. Click on the Settings link on the left
4. Enter the API key that can be found from your Go Sweet Spot account
   Follow the on-screen instructions on how to find the API key,
   or view this website page for help: https://support.gosweetspot.com/hc/en-us/articles/360000425276-Accessing-the-GoSweetSpot-API
5. Once entered, click Save
6. Copy the HTTP Post URL (webhook URL) and paste it onto this page:
   https://ship.gosweetspot.com/developer/webhooks

Conditions and triggers

In order for the orders to be sent to Go Sweet Spot, they must meet the following conditions:

• The shipping method (chosen on the order) has the integration type set to Go Sweet Spot, e.g. NZ Couriers, Posthaste
  See the Shipping methods setup for more information
• When printing (or emailing) a packing list, a proforma invoice or a tax invoice, the order status will be set to Confirmed and sent to Go Sweet Spot automatically,
• Manually triggered by pressing the "Upload details to Go Sweet Spot" button when editing the sales order
• Automatic triggers:
  • When a new Shopify order is downloaded and the order's payment status is paid

Integration status

There are three ways to check the integration status, this helps to resolve issues for example, has the order sent to Go Sweet Spot?

1. On the sales orders list, if the order has sent to Go Sweet Spot, the "Ship by" column should show in Green like this:
   
    
2. When editing or viewing an order, the sent status will look like this:
   
   Click on the link "view tracking" to view the track & trace messages as well as to see when the order was sent.
    
3. On the "Invoices & credits" page, on the "Shipped by" column, when the order was sent and had a track & track URL link, the shipped by method becomes a blue link like this:
   
   By clicking on the blue link, it takes you onto the tracking page on the shipping company's website.

Error sending order to Go Sweet Spot

"Error: GSS reported - the remote server returned an error (401) Unauthorised"

Usually, this error means:

1.     Your Go Sweet Spot account has been put on hold or out of credit, contact GSS for more information
2.     The API key to your account has been voided or invalid, to check:
   • Click on your name initials (top right)       
   • Go to Integrations
   • Then Go Sweet Spot
   • Click Settings on the left and follow the on-screen guide to re-enter the API key