How do refunds and credit returns work?

Refunds
Refunds return money directly back to the customer via cash (physical cash or EFTPOS) or bank transfers. They're most commonly used when the customer is physically present at the store or POS station. 

Credit returns
Credit returns add the return amount to the customer's account balance of store credit. Your customers can use their store credit for any future purchases they want to make. 

To learn how to return an item, click here for a quick tutorial. Be sure the payment method you select is either cash, EFTPOS, or bank transfer for refunds; for credit returns, select Store credit as the payment method.