How do I cancel a credit note?

If the credit note has not been exported (e.g. to Xero):

1. Go to Sales, then select Invoices & credits.
2. Open the credit note by clicking on it.
3. Click Actions (dropdown list) and select Redo credit.

The credit note will be reversed, inventory items returned to stock, and a copy of the original credit note created—cancel this newly created credit note as the original credit note remains reversed.

If the credit note has been exported (e.g. to Xero):

1. Go to Sales, then select Invoices & credits.
2. Open the credit note by clicking on it.
3. Click Actions (dropdown list) and select Invoice & re-credit.

The credit note will be reversed, inventory items returned to stock, and a copy of the original credit note created—cancel this newly created credit note as the original credit note remains reversed.

A reversal invoice will also be created and exported (e.g. to Xero). This reversal invoice offsets the credit note that was previously synced.