How to create a credit note

There are two ways to create or enter a credit note:

1. From the sales orders page, enter a sales order like normally would. For credit notes, use a negative quantity.
   For example, the customer returns one item and then admin can issue a replacement item on the same order.
   
    
2. From the invoices & credits page, find and click to view an invoice. To credit:
   • Tick the line items to be credited
   • Click Actions
   • Choose Create sales return

When inventory/stock is not involved, use and enter non-diminishing product SKUs into the credit note.

For example: use a non-diminishing SKU like MISC, WARRANTY, RETURN, CREDIT or create a different SKU to reflect the type of credit.