POS- how to return and issue an replacement

On the POS page, follow the steps below to return an item and then issue another/replacement product:

Create a sales return:

1. Click the "Actions" menu
2. Choose "Create sales return"
3. Search and find the related invoice and click on it
4. Choose one or more items to be returned
5. Click "Actions"
6. Choose "Create sales return"
7. After this, the returning items will be brought across onto the POS order

At this stage, you can add the same items or other products into the same order, do this as per normally would.

When finalising this order, if the total value is less than zero, then it's a refund. Otherwise, the customer has to pay the difference amount.

For example:

A different way to enter a returning item:

After adding the item that's being returned, click on the item line and change the quantity to a negative number.

For example:

By pressing the minus button (on the right), it changes the order quantity from a positive to negative, and vice-versa.