Qblue Inventory
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FAQ

Account
What is the Customer Support and Success plan?
How can I upgrade my Qblue account?
Where can I update my credit card details for the Qblue subscription?
What is two-factor authentication and how do I enable it?
B2B Portal
How do I manage a customer's wishlist in the B2B Portal?
How do I add product documents to the B2B Portal?
How do you see if a product is in the B2B Portal?
Customers
Can I assign more than one email address to a customer for sending invoices?
How do I set up automatic invoice emails to customers?
Where can I view a customer’s overdue invoices?
General
How do I change the status of a task using my smartphone?
What reports should I run for month-end reporting?
How do I set a master CC email address?
How does barcode scanning work in Qblue?
How do I print on iPad?
How is my data backed up in Qblue?
Can I set an alternative display name for my email address?
How do I export data?
Integrations
How do I sync invoices and credits to Xero?
How to map a Xero GL to a product
How to map a GL for freight, service or credit card fee
How to map Shopify shipping options on Qblue
Invoices
How do I cancel an invoice and reinstate the order?
How do I email invoices?
How do I invoice a job or task?
How do I cancel a credit note?
POS
How do I email an eReceipt in the POS system?
How can I return an item and issue a replacement in the POS system?
What are the system and hardware requirements needed to run POS?
Printing & Barcodes
How to enable direct print for shipout and invoice
Products
How do I print barcode labels for my products?
How do serial numbers work?
What's the difference between GTIN and Code 128 barcodes?
What's the difference between reorder trigger and optimal quantity?
How do I update prices in bulk?
How does batch tracking work?
What are the different types of product costs and selling prices?
What are the different pricing tiers?
How do I reverse a location transfer?
How do bin locations work?
How do I upload product images?
How can I add a YouTube video to a product description?
Can I set different selling prices for each location?
What is a non-diminishing (non-stock) product?
How can I add a PDF file to a product description?
Purchases
How do I create a deposit bill for a purchase order?
How to create a supplier bill before PO receipt
How do I create a purchase order from a sales order?
How can I automatically create bills when receiving orders from local suppliers?
Sales
How can I create a credit note for freight or shipping?
How do I manage backorders?
Where can I print a combined packing list?
How to process a dropship order
How do I send orders to GoSweetSpot or Starshipit?
How can I refund a paid deposit?
How do I show serial numbers on packing lists?
How do I manage free samples or products with no charge?
How do I email a payment link with a tax invoice?
How do I add or manage the freight component in an order?
How can I prevent cash-only orders from being shipped out unless they’re paid?
How do gift vouchers work?
How do I create a deposit invoice for a sales order?
How do I switch between viewing free inventory and current inventory when entering a sales order?
What is a layby order and how do I create one?
How can I customise the payment link and button in emails?
What's the difference between packing list and packing slip?
How to set a default freight or shipping cost to new orders?
How do refunds and credit returns work?
Setup & Configuration
How do I set up direct or automatic printing?
What’s the process for migrating data from another system to Qblue and Xero?
How do I use the product upload data template?
User Management
How do I change a user's home location?
How do I set up a POS-only user?

If you have any questions, ask us by creating a help desk ticket.